Company Name Banglalink Position Customer Experience Manager Job Location Dhaka Bangladesh Educational Qualification BBA MBA Master’s degree in any discipline Experience Minimum 5 years of experience required Candidates with telecom industry experience will be preferred Job Responsibilities Manage and improve overall customer experience strategies Monitor customer service quality and ensure service excellence Identify customer pain points and recommend improvement plans Work closely with internal teams to enhance customer satisfaction Analyze customer feedback and prepare reports for management Ensure effective implementation of customer experience initiatives Support business goals through customer focused solutions Maintain professional communication and coordination across departments