Assistant Manager

Support the Manager in planning, implementing, and overseeing departmental operations Supervise team activities and provide guidance and motivation to ensure high performance Monitor KPIs and performance metrics; prepare regular reports for management Assist in budgeting, resource allocation, and cost control measures Coordinate with internal teams and external stakeholders to ensure smooth workflow Handle client/customer queries, complaints, and escalations professionally Ensure compliance with company policies, procedures, and quality standards Identify areas for improvement and contribute to process optimization