Responsibilities: • Welcome guests on arrival and assist with luggage handling • Escort guests to their rooms and provide necessary information • Support guests with check-in/check-out related assistance when needed • Deliver messages, parcels, and guest items promptly • Maintain a professional and helpful attitude at all times • Coordinate with front office and other departments for guest support Requirements: • Minimum 2 years of relevant experience in a similar hospitality role • Passionate and service-oriented mindset • Polite, energetic, and helpful personality • Good communication skills • Presentable appearance and professional behavior • Ability to work flexible shifts