Position: Call Center Executive Company: Technosoft Informatics Ltd Location: Shyamoli, Dhaka-1207 Responsibilities: • Handle incoming calls regarding book availability, delivery status, and course details. • Contact leads generated from Facebook/Meta ads to close sales for books. • Use WhatsApp and phone calls to resolve customer issues related to shipping or payment methods such as bKash and Nagad. • Maintain proper CRM documentation by logging every interaction. • Ensure no lead is missed and follow-up activities are scheduled properly. • Provide excellent customer service and support throughout the communication process. Experience: • Previous experience in a call center, customer service, telesales, or support role will be considered an advantage. • Fresh candidates with strong communication skills are also encouraged to apply. Qualifications & Requirements: • Minimum HSC / Undergraduate. • Students looking for part-time opportunities may also perform well in this role. • Ability to work in shifts, especially if evening support is required. • Exceptional listening skills and the ability to remain calm under pressure. • Basic typing and data entry skills are required. • Good communication skills and customer handling ability. Job Nature: • Full Time Office Time: • 7:00 AM to 3:00 PM Salary & Benefits: • Salary: Negotiable • Friendly and professional working environment • Opportunity to build experience in customer support and sales • Career growth potential Work Location: • Shyamoli, Dhaka-1207 Email: hr@tsil.com.bd WhatsApp: 01713432050