Job Responsibilities: Handle customer complaints professionally through phone, email, or other communication channels. Receive, record, and manage customer complaints accurately. Understand customer issues and provide proper solutions or guidance. Escalate unresolved or complex complaints to the concerned department. Follow up with customers to ensure complaints are resolved properly. Maintain complaint logs, reports, and necessary documentation. Ensure excellent customer service and maintain a positive company image. Work closely with the team to improve complaint handling processes. Requirements: 1–2 years of relevant experience in call center or complaint management is required. Minimum education: HSC or equivalent. Any gender can apply. Must have good communication and listening skills. Ability to handle customers patiently and professionally. Must be responsible, polite, and service-oriented. Basic computer knowledge and reporting skills will be an advantage. Ability to work under pressure and solve problems efficiently. Benefits: Job security Career growth opportunities Training opportunities Interested candidates are encouraged to apply.