Position: CRM Executive Department: Customer Relationship Management (CRM) Reporting To: Head of Sales Organization: Purple Care Limited Job Type: Full-time Location: Dhaka Key Responsibilities: • Handle inbound and outbound customer calls professionally and courteously • Maintain accurate and up-to-date customer information in the CRM system • Resolve customer inquiries, complaints, and service requests within defined timelines • Follow up with customers to ensure issue resolution and service satisfaction • Coordinate with internal departments (Operations, Finance, Claims, etc.) to support customer needs • Ensure compliance with company policies, service standards, and data confidentiality • Prepare daily, weekly, and monthly CRM performance reports • Support customer retention and upselling/cross-selling initiatives when applicable • Maintain proper call logs, tickets, and documentation • Adhere to shift schedules, attendance policies, and performance KPIs Key Skills: Customer-Centric Mindset | Communication Skills | Problem-Solving Ability | Teamwork & Collaboration | Handling Pressure & Difficult Customers | Process & Policy Awareness | CRM & Technology Familiarity Required Qualifications: • Bachelor’s degree / Running students can apply • Minimum 1 year of experience in CRM / Call Center / Customer Service • Freshers are also encouraged to apply • Strong verbal and written communication skills • Proficiency in MS Office (Word, Excel & Email) • Basic knowledge of CRM software and customer handling tools Working Conditions: • Office-based role • Shift duty may apply as per business requirements • Performance will be evaluated based on KPIs, customer feedback, and compliance