Job Responsibilities : Lead and supervise the customer care team. Monitor daily team activities and ensure proper customer support. Handle customer complaints and provide effective solutions. Train, motivate, and support customer care executives. Monitor call quality, response time, and customer satisfaction. Prepare daily/weekly/monthly performance reports. Ensure company policies and service standards are followed. Coordinate with other departments to resolve customer issues. Manage difficult customer situations professionally. Achieve customer service targets and team goals. Department: Customer Care / Customer Service Job Requirements : Bachelor’s degree preferred. Experience in customer service/call center operations. Previous experience as a Team Leader or Supervisor is preferred. Good communication and leadership skills. Ability to handle pressure and manage a team. Basic computer knowledge (MS Office, CRM software). Problem-solving and decision-making ability. Skills: Team Management Customer Relationship Management Communication Skills Problem Solving Reporting & Documentation Time Management Salary & Benefits: Competitive salary (based on experience) Performance bonus/incentives Training and career growth opportunities Other company benefits as per policy Employment Type: Full-time