Job Responsibilities: • Receive and handle incoming customer calls professionally. • Listen to customer queries and understand their concerns. • Provide accurate information and appropriate solutions. • Resolve customer issues with patience, empathy, and efficiency. • Maintain a positive and professional customer experience. • Coordinate with internal teams when required to resolve customer issues. • Record and update customer information and interaction details. Requirements: • Excellent verbal communication and interpersonal skills. • Strong listening and problem-solving abilities. • Customer-focused and positive attitude. • Ability to handle multiple customer queries efficiently. • Previous experience in customer service/call center roles will be an advantage.