Job Responsibilities: • Make outbound calls to potential and existing customers. • Receive inbound calls and provide accurate information about products or services. • Handle customer inquiries, complaints, and follow-up calls professionally. • Maintain positive relationships with customers and ensure customer satisfaction. • Update customer information and call records in the system. • Achieve daily and monthly call and performance targets. • Coordinate with internal teams to resolve customer issues. • Follow company policies and maintain confidentiality of customer information.