Required Skills and Qualifications: • Excellent Communication Skills: Ability to communicate clearly and effectively in both English and Bengali. • Active Listening: Ability to understand customer needs and concerns patiently. • Problem-Solving Skills: Ability to resolve customer issues quickly and effectively. • Patience and Empathy: Ability to handle angry or confused customers calmly and professionally. • Product Knowledge: Good understanding of the company's products and services. • Computer Literacy: Proficiency in MS Office, CRM software, and fast typing. • Positive Attitude and Professionalism: Maintain a positive attitude and professional behavior while interacting with customers. • Time Management: Ability to handle customer calls efficiently and manage time effectively. • Teamwork: Ability to coordinate and cooperate with other departments to resolve customer issues. • Multitasking Ability: Ability to manage multiple tasks while maintaining service quality. Job Responsibilities: • Handle incoming and outgoing customer calls professionally. • Respond to customer inquiries regarding company products and services. • Listen to customer complaints and provide appropriate solutions. • Maintain accurate records of customer interactions in the CRM system. • Ensure customer satisfaction through effective communication and timely support. • Coordinate with relevant departments to resolve customer issues. • Follow company policies and customer service procedures.