Job Description – Customer Service Executive 1.Receive inbound customer calls and respond to customer inquiries professionally. 2.Manage orders received via phone, Facebook, and other social media platforms. 3.Maintain accurate records of orders, customer information, and sales data. 4.Resolve customer complaints and provide appropriate solutions promptly. 5.Coordinate with branches, kitchen, riders, and courier partners to ensure timely service. 6.Monitor inventory and communicate with vendors/suppliers when required. 7.Support daily operational activities and maintain excellent customer satisfaction. 8.Perform data entry and prepare basic reports using Microsoft Excel.