Job Responsibilities: • Handle inbound and outbound customer calls professionally • Communicate with U.S.-based clients in a clear and professional manner • Respond to customer inquiries and provide appropriate assistance • Maintain accurate customer records • Prepare and update Word documents and Excel spreadsheets • Assist with insurance-related documentation • Coordinate with internal teams • Follow company procedures and maintain professional service standards Requirements: • Honors / Bachelor's Degree • BBA preferred • Fluent in English with a clear, professional U.S. accent • Excellent English speaking, reading, and writing skills • Previous Call Center / Customer Service experience preferred