Job Responsibilities Lead and supervise the e-commerce sales team to achieve daily, weekly, and monthly sales targets. Monitor team performance, sales conversions, customer engagement, and KPI achievement. Manage customer inquiries through phone calls, Facebook, WhatsApp, website chat, and other online channels. Guide team members in handling customer questions, product information, order placement, and follow-ups. Monitor order processing, delivery coordination, cancellations, and customer complaints. Develop strategies to improve sales performance, customer satisfaction, and conversion rates. Prepare daily and monthly sales reports and share performance updates with management. Train, motivate, and support team members to improve productivity and sales results. Coordinate with inventory, delivery, and customer service teams to ensure smooth order fulfillment. Educational Qualifications Not specified. Candidates with relevant educational backgrounds may be preferred. Experience Previous experience in e-commerce sales, online sales, telesales, or customer service is an advantage. Team leadership experience may be preferred. Required Skills Strong communication and customer service skills. Ability to lead, motivate, and monitor a sales team. Knowledge of online sales platforms and social media-based selling. Target-oriented mindset and problem-solving ability. Basic computer skills and proficiency in maintaining sales reports. Ability to work under pressure and meet performance targets. Salary and Benefits Monthly salary: BDT 12,000–15,000. Additional KPI-based incentives, subject to the employer's performance policy.