Company Name: Digi Jadoo Broadband Limited Company Overview: Digi Jadoo Broadband Limited is a prominent Internet Service Provider (ISP) and digital cable TV provider in Bangladesh. It is a sister concern of Mohammadi Group and one of the country's fastest-growing digital communication and entertainment brands. Position: Engineer – NOC (Internet) Job Responsibilities: • Monitor daily operations, supervise subordinate staff and local teams, and ensure timely resolution of customer complaints and service requests. • Prepare and submit reports on service operations, network performance, and ticket status to the Manager. • Communicate with clients in person or over the phone to assist with system setup and resolve technical issues. • Respond to network breakdowns, investigate customer issues, identify root causes, and implement effective solutions. • Act as the Key Account Manager (KAM) for distributors and resellers, regularly follow up on their issues, and report accordingly. • Monitor IIG, NTTN, and the company's own backbone network issues and coordinate with relevant teams for resolution. • Regularly monitor aggregation, POP, and client capacity and take corrective action or report issues to the concerned supervisor or team. • Manage, upgrade, organize, and monitor data center equipment, and report to the concerned supervisor. • Configure, install, and troubleshoot multi-vendor routers, switches, GPON/EPON OLTs, and ONUs. • Design network solutions for clients and support the implementation of new services. • Provide training to subordinate staff and prepare necessary training materials. Educational Requirements: • B.Sc. in CSE/ICE/ITE/ETE/EEE. • Diploma or Bachelor of Science. Experience Requirements: • 2–3 years of relevant work experience. Additional Requirements: • Age: 24–32 years. • Proficiency in relevant computer applications. • Strong verbal and written communication skills. • Good listening skills. • Ability to analyze problems and develop effective