Position • Executive Officer – Customer Care Employment Type • Full-Time Office Address • 28/2, Toyonbee Circular Road, Hotel Hassan Int. Ground Floor, Motijheel, Dhaka, Bangladesh, 1000 Job Responsibilities • Respond to customer inquiries through phone calls, emails, social media, and in-person visits • Provide accurate information about travel packages, visa services, air tickets, and other company services • Handle customer complaints and resolve issues professionally and efficiently • Maintain strong relationships with existing and potential customers • Follow up with clients to ensure customer satisfaction and service quality • Coordinate with internal departments to ensure smooth service delivery • Maintain customer records and update CRM/database regularly • Assist customers with booking procedures and travel-related documentation • Support sales and marketing teams in customer engagement activities • Ensure polite, professional, and timely communication with customers Educational Qualification • Bachelor’s degree in Business Administration, Marketing, Tourism & Hospitality, or a related field Experience Requirements • 1–2 years of experience in customer service, customer care, or a related role preferred • Fresh graduates with strong communication skills are encouraged to apply Skills & Requirements • Excellent communication and interpersonal skills • Strong problem-solving and customer-handling abilities • Proficiency in Microsoft Office applications • Good email communication skills • Ability to work under pressure • Ability to manage multiple tasks effectively • Fluency in both Bengali and English is preferred • Professional attitude and customer-service mindset Salary & Benefits • Competitive salary package • Performance-based incentives and bonuses • Professional development opportunities • Career growth opportunities • Friendly and supportive work environment