Company/Industry: Garments Accessories Position: Executive/Sr. Executive – Customer Service Employment Type: Full-Time Workplace: Office Location: Dhaka Job Responsibilities: • Manage customer requirements, sampling, product development and order processing for garment accessories, including woven labels, printed care labels, heat transfer labels, hang tags, stickers, barcodes, bows and packaging items. • Communicate with buyers, understand specifications and ensure accurate implementation. • Coordinate with product development, production, sourcing and quality teams. • Follow up on sample development, buyer approvals, order status, production progress and delivery schedules. • Handle multiple orders and styles simultaneously while maintaining quality and meeting deadlines. • Build strong customer relationships and resolve queries promptly. • Maintain customer satisfaction and support continuous improvement in product quality and service. Educational Qualification: • Bachelor’s/Honors degree from a recognized university. Experience: • 2–4 years of relevant experience in the Garments Accessories industry. Additional Requirements: • Age: 25–40 years. • Good knowledge of garment accessories, sampling, fabrics, trims and product development. • Strong communication skills in both English and Bangla. • Excellent customer relationship, negotiation, problem-solving and coordination skills. • Self-motivated, proactive and able to work independently. • Experience in Customer Care, Corporate Marketing, Brand Planning or Business Development will be an advantage. Skills: • Customer Service and Relationship Management • Order Management and Sampling Coordination • Buyer Communication and Requirement Analysis • Quality Assurance and Vendor Management Compensation & Benefits: • Mobile bill • Provident fund and gratuity • Yearly salary review • Two festival bonuses • Other benefits as per company policy