Job responsibility • Greet and welcome guests as soon as they arrive at the office • Provide right information to customers at reception in a professional tone & attitude, and redirect to other employees where appropriate • Answer, screen, and forward incoming phone calls • Answer inbound calls from customers who want to know about our services • Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) • Provide basic and accurate information in-person and via phone/email • Receive, sort, and distribute daily mail/deliveries • Maintain office security by following safety procedures and controlling access via the reception desk - monitor logbook • Keep track of front office supplies and keep an inventory of stock • Prepare appointments and maintain appointment schedule • Manage and resolve customer complaints, escalate when necessary • Handle product/ service sales from front desk • Handling guest. • Other responsibilities as required by management