Job Responsibilities: • Welcome guests and ensure a warm, professional, and memorable guest experience. • Handle guest inquiries, requests, and complaints promptly and effectively. • Maintain excellent guest relations and ensure high levels of customer satisfaction. • Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to meet guest needs. • Follow up on guest feedback and take necessary actions to improve service quality. • Assist VIP guests and special event guests as required. • Maintain accurate records of guest preferences and special requests. • Uphold hotel standards, policies, and hospitality best practices at all times. Requirements: • Minimum 1–2 years of relevant experience. • Candidates with 2+ years of experience will be given preference. • Previous experience in a Hotel & Resort environment will be considered an advantage. • Strong communication and interpersonal skills. • Professional appearance and positive attitude.