Job Responsibilities: • Manage daily branch operations and assigned shifts efficiently. • Conduct pre-shift briefings and ensure proper team preparation. • Lead, supervise, and coordinate the branch team during shifts. • Monitor cash handling, billing, and daily financial transactions. • Ensure proper café/barista operations and service standards. • Train and guide baristas and junior team members. • Maintain food quality, hygiene, grooming, and cleanliness standards. • Handle guest concerns and resolve basic customer complaints professionally. • Monitor stock, wastage, and operational issues and report accordingly. • Ensure proper implementation of company SOPs and operational procedures. • Take quick and responsible decisions during operational challenges. Requirements: • Strong understanding of café/barista operations. • Ability to manage daily branch shifts effectively. • Good cash handling and basic financial management skills. • Ability to lead and coordinate a team. • Good communication and customer service skills. • Ability to train and guide junior team members. • Strong problem-solving and decision-making skills. • Responsible, organized, and able to work under pressure.