Call Center Executive

Amzad Food Position: Call Center Executive 📌 Job Type: Full-Time ⏰ Office Time: 9:00 AM – 6:00 PM (Full) 💰 Salary Range: 12,000 -20,000 BDT. ✨ Experience: 6 months – 1 year in a similar role 📋 Key Responsibilities: Supervise and lead a team of call center agents to achieve performance targets. Monitor daily operations and ensure timely resolution of customer inquiries. Develop and implement strategies to improve customer service quality and efficiency. Provide coaching, training, and performance feedback to team members. Prepare and analyze reports on team performance metrics and KPIs. Handle escalated customer issues and provide prompt resolutions. Ensure adherence to company policies, procedures, and service standards. Collaborate with other departments to address customer needs and operational challenges. 📌 Skills & Qualifications Required: Proven experience as a Call Center Team Lead or in a similar supervisory role. Excellent leadership and team management skills. Strong communication skills (both written and verbal). Ability to analyze data, identify trends, and implement improvements. Proficiency in call center software and CRM systems is a plus. Problem-solving and decision-making skills under pressure. Bachelor’s degree in Business, Communications, or a related field is preferred. 📍 Job Location: House #15, Road #09, Block #B, West Dhanmondi, Bosila, Mohammadpur - 1207 📧 Send your CV to career@amzadfood.com Or WhatsApp :01335106754