Work Schedule: • Night shift (aligned with USA operations) • On-site Salary: • BDT 30,000 for freshers • BDT 35,000+ for experienced candidates • Final salary will depend on qualifications and experience Eligibility: • Due to the nature of the current shift structure, applications are open to male candidates only at this time Education Qualification: • Diploma / Graduate Job Responsibilities: • Communicate with customers professionally through call, chat, email, or other support channels • Respond to customer inquiries and provide accurate information about products or services • Resolve customer issues and complaints in a timely and professional manner • Escalate complex cases to the concerned department when required • Maintain proper records of customer interactions, follow-ups, and service requests • Coordinate with internal teams to ensure smooth support service • Follow up on pending issues and ensure customer satisfaction • Prepare basic reports and updates related to customer support activities • Maintain service quality and work towards performance targets • Support night shift operations aligned with USA business hours Required Skills: • Strong communication skills • Good problem-solving ability • Ability to work in night shift • Professional attitude and customer-focused mindset • Computer skills will be considered an advantage Why Join Us: • Great work environment • Clear growth opportunities • Supportive team culture