Operation & Relationship Executive

Serve as the primary point of contact for customer inquiries, concerns, and feedback; Coordinate with internal teams to ensure customer needs are met and service delivery is seamless; Conduct regular check-ins with customers to assess their satisfaction and identify areas for improvement; Prepare and present reports on customer feedback, satisfaction levels, and engagement metrics to senior management; Support the implementation of sales and marketing campaigns to promote customer retention and acquisition; Manage customer complaints and escalations in line with company policies and procedures; Use various communication channels, such as email, social media, phone calls, and direct contact, to maintain relationships.