Job Responsibilities: Handle customer inquiries regarding room reservations, bookings, availability, rates, and accommodation services. Process new reservations, booking modifications, cancellations, and special requests accurately. Communicate reservation details, policies, payment requirements, and check-in/check-out procedures to customers. Respond to customer inquiries through telephone, email, online platforms, and other designated communication channels. Maintain accurate reservation records and update booking information in the reservation management system. Coordinate with the front office, housekeeping, sales, and other relevant departments to ensure booking requirements are fulfilled. Verify reservation details, guest information, payment status, and special arrangements before confirming bookings. Follow up with customers regarding reservation confirmations, pending payments, and booking-related inquiries. Assist guests with special requests and provide appropriate solutions to reservation-related issues. Handle booking discrepancies, customer complaints, and scheduling conflicts professionally. Maintain updated information regarding room availability, rates, promotional offers, and reservation policies. Ensure confidentiality and accuracy when handling guest information and payment-related records. Prepare reservation reports and maintain proper documentation as required by management. Contribute to customer satisfaction by providing prompt, courteous, and reliable reservation services.