Communication Manager – Clinician, Parent & Client Relations

Key Responsibilities • Act as the primary communication bridge between the center and parents/caregivers and doctor or therapist. • Ensure timely and empathetic responses to parent inquiries, concerns, fixed appointment, call to parent and requests. • Develop and distribute regular updates, newsletters, and progress summaries. • Organize and facilitate parent orientation sessions, workshops, and Q&A events. • Work closely with therapists to relay therapy updates and support plans in family-friendly language. • Gather and manage parent feedback through surveys and meetings. • Coordinate with administrative and clinical teams to ensure accurate scheduling and updates. • Maintain confidentiality and uphold best practices in sensitive communications. Required Qualifications • Bachelor’s & Master’s degree in Psychology, Communications, Social Work, Education, Marketing, management or a related field. • Freshly candidate will apply • Preferable Minimum 1 years of experience in a client-facing communication role, preferably in healthcare, education, or therapy services. • Excellent interpersonal and written communication skills. • Empathetic, patient, and culturally sensitive approach when dealing with families of neurodiverse children. • Strong organizational and problem-solving abilities. • Proficiency in email communication, basic reporting, and digital communication platforms (e.g., WhatsApp, Google Forms, Zoom, digital marketing, Must be expert in MS office). Preferred Skills • Background or experience in autism services or special education is a strong advantage. • Multilingual ability. • Familiarity with case management systems or family portal tools. Salary: • 25000-30000 TK per month. • Yearly Increment, festival bonus and performance bonus. • Sick leaves 8 days, annual leave 10-day, total leave 18 days. • In addition, there are also essential public holiday.