Customer Experience Executive (CEE)

Handle ticket sales, validations, and ensure efficient queue management with accurate reporting and staff coordination; Oversee guest flow at entry/exit points, ensuring smooth movement, safety, and coordination with security teams; Supervise F&B counters for service quality, hygiene, and inventory management; Resolve guest queries, uphold service standards, and gather feedback to enhance the customer experience; Ensure smooth day-to-day operations in assigned area and maintain service flow during customer interaction; Respond to customer queries and concerns with a proactive and solution-oriented approach; Maintain cleanliness, professionalism, and brand standards at all times; Act as a brand ambassador by promoting a welcoming environment and contributing to a positive movie-going experience.