Job Responsibilities: • Lead and manage the overall CRM operations and team • Ensure proper maintenance and management of customer database • Develop strategies to improve customer satisfaction and retention • Coordinate with sales, call center, and customer support teams • Prepare daily, weekly, and monthly CRM performance reports • Handle customer complaints, escalations, and critical issues • Monitor CRM system usage and improve operational processes Educational Qualification: • Bachelor’s or Master’s degree in Business Administration, Marketing, or relevant discipline Experience: • Minimum 4–8 years of experience in CRM, Customer Service, or Operations • Proven experience in team leadership is mandatory Skills & Requirements: • Strong leadership and people management skills • Excellent communication skills in English and Bangla • Hands-on experience with CRM software (Salesforce, Zoho, HubSpot, etc.) • Strong analytical and reporting abilities • Ability to work under pressure and meet targets Salary & Benefits: • Attractive salary package • Performance-based incentives • Career growth opportunities Application Process: Interested candidates are requested to send their CV to: 📧 Email: szbd.cvbank@gmail.com 📱 WhatsApp: 01805035059 (Please mention “CRM Operation Head” in the subject line)