Key Responsibilities • Handle room reservations through phone, email, and online platforms • Confirm, modify, or cancel bookings as per guest requirements • Maintain accurate reservation records in the system • Coordinate with front office and other departments regarding guest bookings • Provide guests with clear information about room availability, rates, and hotel policies • Ensure smooth communication with customers in a polite and professional manner • Follow up on reservation-related inquiries and special requests Requirements • Good communication and interpersonal skills • Basic computer knowledge and ability to manage reservation systems • Smart, well-organized, and customer service-oriented • Previous experience in hotel reservation or front office work will be an advantage • Ability to work under pressure and handle guests professionally Benefits • Attractive salary • Professional work environment • Career growth opportunity • Training and learning opportunity