Customer Relationship Officer

Manage large amounts of inbound and outbound calls in a timely manner; Follow communication 'scripts' when handling different topics; Identify customers' needs, clarify information, research every issue and provide solutions; Build sustainable relationships and engage customers by taking the extra mile; Meet personal/team qualitative and quantitative targets; Strong phone and verbal communication skills, along with active listening; Familiarity with CRM systems and practices; Ability to multi-task, set priorities and manage time effectively