Position: Call Center Executive & Client Relations Job Responsibilities: * Handle incoming and outgoing calls and respond professionally to client inquiries. * Contact prospective students and leads from online campaigns, social media, referrals, and other channels. * Provide information about GCEI’s consultancy services, study destinations, programs, and application procedures. * Qualify leads based on academic profile, study interests, budget, and preferred destination. * Schedule appointments with Student Counselors and relevant team members. * Conduct regular follow-ups with prospective and existing clients to improve engagement and conversion. * Maintain accurate records of leads, calls, inquiries, appointments, and follow-ups. * Build professional relationships with students, parents, and clients. * Coordinate with Counseling, Admission, Visa, and Marketing teams. * Respond to queries through phone, WhatsApp, Facebook, email, and other channels. * Handle client concerns and escalate complex issues when required. * Achieve assigned call, follow-up, appointment, and conversion targets. * Represent GCEI professionally in all client interactions. Requirements: * Strong English proficiency in reading, writing, and speaking. * Excellent communication, interpersonal, and client-handling skills. * Good organizational and time-management abilities. * Ability to manage multiple clients, inquiries, and follow-ups. * Proficiency in MS Office, MS Excel, Internet, email, and online communication platforms. * Professional, responsible, committed, proactive, and hardworking. * Target-oriented and able to work effectively in a team.