Job Responsibilities: Receive inbound calls from customers and merchants and provide necessary information. Make outbound calls for delivery confirmation, follow-ups, and feedback collection. Provide information regarding parcel tracking, delivery status, Cash on Delivery (COD), and other services. Receive, analyze, and resolve customer complaints promptly. Coordinate with Operations, Hubs, Riders, Warehouse, and other departments to resolve issues. Maintain accurate records of calls, complaints, and follow-ups in the CRM or company software. Ensure the confidentiality of customer information. Meet assigned call targets and maintain service quality standards. Prepare and submit daily, weekly, and monthly reports. Follow company SOPs, policies, and instructions. Perform other duties assigned by the management. Educational Requirements: Minimum HSC or equivalent. Candidates with a bachelor's degree will be given preference. Experience Requirements: Freshers are encouraged to apply. Candidates with 1–2 years of experience in customer service, call centers, courier services, e-commerce, or BPO will be given preference. Required Qualifications & Skills: Fluency in spoken Bangla. Basic English communication skills. Proficiency in computer operations and MS Office. Bangla and English typing skills. Strong interest in customer service and problem-solving. Excellent communication and interpersonal skills. Ability to work under pressure. Punctual, responsible, and capable of working in a team. Salary & Benefits: Attractive salary based on qualifications and experience. Performance-based incentives. Festival bonuses. Annual salary increments. Training and career development opportunities. Other benefits according to company policy. Work Location: Courrier Fast Head Office