Position Name: Call Center Executive Department Customer Service / E-commerce Operations Job Location R#2, L#9, Kabbokos Tower, Kawran Bazar, Dhaka-12 Employment Type Full-Time Job Responsibilities • Regularly check and confirm customer orders received from the website. • Call customers to verify order details. • Handle inbound and outbound customer calls. • Communicate with customers through Facebook and other online platforms. • Provide customers with accurate information about product, price, size, color, and other details. • Guide customers politely and professionally according to their needs. • Follow up on pending or unconfirmed orders. • Listen to customer complaints carefully and provide necessary solutions. • Update order information correctly in the website/order management system. • Ensure daily customer and order follow-up. Requirements • Only female candidates are eligible to apply. • Must have the ability to speak clearly, politely, and in an organized manner. • Must have good Bangla typing speed. • Basic computer knowledge is required. • Must be interested and capable of checking, updating, and confirming orders from the website. • Must have knowledge of Facebook, Messenger, and online order handling. • Must know how to communicate with customers politely and professionally. • Must be responsible, punctual, and attentive. • Must have willingness to learn new things. • Must have the ability to work with a team. • Previous experience in any of the following areas will be preferred: Call Center, Customer Support, E-commerce, Online Order Management, Fashion / Clothing Brand. • Candidates with less experience may also apply if they have good communication skills, good Bangla typing speed, and the ability to learn quickly. Experience Previous experience in Call Center, Customer Support, E-commerce, Online Order Management, or Fashion / Clothing Brand will be preferred. Less experienced candidates may also apply