Job Responsibilities: Handle incoming customer calls and respond to inquiries regarding the company's products and services. Make outgoing calls to customers when required to provide information, follow up on inquiries, or communicate updates. Respond to customer messages and SMS received through the company's Facebook page and other designated communication channels. Provide accurate information and professional assistance to customers according to company guidelines. Listen carefully to customer concerns and provide appropriate solutions whenever possible. Forward complex customer issues to the relevant department or supervisor when necessary. Maintain a polite, patient, and professional attitude during all customer interactions. Record customer inquiries, feedback, complaints, and follow-up details accurately. Follow up with customers when required to ensure their questions and concerns are addressed. Maintain customer confidentiality and follow company policies when handling information. Meet assigned performance targets and maintain service quality standards. Coordinate with team members to ensure smooth daily operations and a positive customer experience. Educational Qualification: Flexible; candidates with basic reading, writing, and communication skills are encouraged to apply. Experience: Freshers are welcome to apply. Previous call center experience is not mandatory. Training and guidance may be provided to suitable candidates. Required Skills and Competencies: Good communication and listening skills. Basic computer and smartphone operating skills. Ability to communicate politely in Bengali; English communication skills will be an advantage. Basic typing skills and the ability to respond to online messages. Patience, punctuality, responsibility, and a willingness to learn. Ability to work independently and collaboratively in a team. Salary: Negotiable. A competitive salary will be offered to suitable candidates based on their skills and capabilities.