Job Responsibilities: • Handle inbound and outbound customer calls professionally • Provide accurate information about products and services to customers • Resolve customer inquiries, complaints, and service requests promptly • Maintain positive customer relationships through effective communication • Conduct follow-up calls and collect customer feedback • Record customer information and call details accurately in the system • Achieve daily and monthly call handling and performance targets • Escalate complex customer issues to the appropriate department • Maintain the confidentiality and security of customer information