Customer Support Officer

✅ Key Responsibilities: Respond to customer inquiries through phone, live chat, and email in a timely and professional manner Provide accurate information about products, services, and policies Resolve customer issues promptly with empathy and professionalism, ensuring complete satisfaction Maintain a positive service experience by actively listening and offering effective solutions Accurately document customer interactions, complaints, and follow-up actions in the system Collaborate with other departments to ensure customer concerns are addressed efficiently