Transaction Service Officer (Trainee Assistant Officer - TAO)

Job Title: Trainee Service Officer Department: Customer Service / Branch Operations Industry: Banking & Financial Services Location: [Insert Location] Employment Type: Full-time Job Level: Entry Level Job Summary: We are looking for smart, energetic, and customer-focused individuals for the role of Trainee Service Officer. As a Trainee, you will be trained to manage customer service operations, handle basic banking transactions, and support day-to-day branch activities. This position offers a great opportunity to build a career in the banking sector through structured learning and on-the-job experience. Key Responsibilities: Greet and assist customers with queries related to banking products and services. Process day-to-day banking transactions such as deposits, withdrawals, cheque processing, and fund transfers. Open and manage customer accounts as per bank policy and compliance. Promote bank products and digital services to customers. Maintain proper documentation and records for all customer transactions. Ensure excellent customer service by addressing complaints and resolving issues. Assist in back-office functions and support branch operations. Follow compliance, risk management, and security procedures strictly. Qualifications & Requirements: Minimum Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field. Fresh graduates are encouraged to apply. Basic knowledge of banking operations and financial products is a plus. Strong communication and interpersonal skills. Good command over MS Office (Word, Excel, Outlook). Customer-oriented mindset with problem-solving abilities. Willingness to work under pressure and in a team environment. Career Progression: Successful candidates may be promoted to Service Officer or Customer Relationship Officer based on performance during the training period.