Job Responsibilities: • Manage and maintain the company's CRM system and customer database. • Track and manage leads from websites, social media, WhatsApp, phone calls, referrals, and other channels. • Maintain accurate records of corporate clients, project inquiries, contractors, architects, consultants, dealers, and other business prospects. • Monitor the complete sales pipeline from inquiry to quotation, negotiation, order confirmation, and after-sales follow-up. • Ensure timely follow-up on leads, quotations, proposals, and ongoing project opportunities. • Coordinate with the Sales Team to assign and monitor leads effectively. • Maintain detailed records of customer communications, requirements, quotations, and project history. • Track pending leads, active opportunities, quotations, and potential conversions, and prepare regular CRM reports. • Analyze customer and sales data to identify trends, opportunities, and areas for improvement. • Coordinate with the Sales, Marketing, Technical, and Management teams to ensure smooth customer service. • Build and maintain strong relationships with existing and potential B2B clients. • Identify inactive or lost opportunities and support re-engagement strategies. • Ensure the accuracy, confidentiality, and proper organization of customer and sales data. Requirements: • Bachelor's degree in Business Administration, Marketing, Management, or a related field. • Professional training or certification in CRM, Sales, Business Development, or a related field will be considered an advantage. • 2–3 years of experience in CRM Management, Sales Operations, Customer Relationship Management, or a similar role. • Hands-on experience with CRM software, lead management, sales pipeline tracking, and customer follow-up. • Experience in B2B sales or project-based industries is preferred. • Experience in the Lighting, Electrical, Energy, Industrial, Construction, or related sectors will be an added advantage. • CRM & Customer Database Manageme