Company Name • Capital Powertech Position • Customer Care Executive ( (Female) Job Location • Ka-18, Kalachadpur, Gulshan, Dhaka-1212, Bangladesh Employment Type • Full-Time • Office-Based Application Deadline • 20 June 2026 Key Responsibilities • Handle incoming customer calls professionally • Provide accurate information and ensure customer satisfaction • Understand customer requirements and provide appropriate solutions • Resolve customer issues and complaints effectively • Manage customer communication through phone, email, Facebook, Messenger, and web chat • Escalate complex issues to the concerned department or team leader • Investigate customer complaints and collect relevant information • Maintain service quality and response standards • Communicate with customers in a polite, professional, and helpful manner • Keep records of customer interactions when required Educational Qualification • Bachelor’s / Honors Degree from any recognized university • Diploma in Electrical & Electronic Engineering — EEE will be considered an advantage • Educational qualifications may be relaxed for experienced candidates Experience • 2–3 years of relevant experience in Customer Service or Customer Support • Experience in handling customer queries via phone, email, social media, and web chat is required/preferred Additional Skills & Requirements • Female candidates only • Excellent communication skills in Bangla and English — spoken and written • Strong interpersonal and listening skills • Ability to solve customer issues professionally and efficiently • Good knowledge of Facebook, Email, Messenger, and Web Chat support • Positive mindset with strong learning ability • Customer-focused, responsible, and energetic personality • Ability to work in an office-based professional environment Compensation & Benefits • Attractive salary — negotiable based on experience and skills • Festival bonus • Career growth opportunities • Friendly and professional working environment