Customer Engagement & CRM Executive

Handling all HQ inbound calls professionally, Respond promptly and clearly to social media inquiries, Online customer onboarding via phone and WhatsApp (contacts provided), Conduct direct online sales (contacts provided), Conduct post-delivery dealer surveys through WhatsApp, Maintain CRM data with proper entry and updates, Provide basic after-sales support, Promote Ecogen’s products through social media live sessions (Pre-recorded)