Job Title: Customer Engagement Specialist Location: Remote Job Type: Full-time (Remote) Key Responsibilities: Reply to customer messages via Facebook Page, WhatsApp and Hotline. Provide accurate information and guide customers about our products and services. Help customers solve basic issues and ensure a smooth support experience. Forward sales and technical issues to the Sales Team when needed. Maintain friendly and professional communication with customers. Record customer feedback and report recurring issues when necessary. Perform other customer support-related tasks assigned by the supervisor. Requirements: 6 months of experience in Customer Support, Customer Service, Customer Engagement or a similar role. (Fresh graduates with excellent communication skills are also encouraged to apply.) Excellent verbal and written communication skills in both Bangla and English. Strong problem-solving skills with a customer-first mindset. Ability to handle multiple customer conversations simultaneously. Familiarity with Facebook Business Suite, WhatsApp Business, CRM software or similar customer support tools will be an advantage. Self-motivated with a stable internet connection and a suitable remote working environment. Salary: Negotiable (Based on skills) Benefits: Competitive salary based on skills and experience. Performance-based incentives. Professional training and career development opportunities. Friendly and supportive work environment. Opportunity for long-term career g