Job Summary: We are seeking enthusiastic and customer-focused Customer Experience Executives to join our growing team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, resolving customer inquiries, delivering exceptional service, and ensuring a seamless customer experience across multiple communication channels. This role requires excellent communication skills, problem-solving abilities, empathy, and a customer-first mindset. Key Responsibilities: Assist customers through inbound and outbound calls with professionalism and empathy. Resolve customer inquiries and provide accurate information and effective solutions. Build positive customer relationships by delivering a great service experience. Update customer information and maintain accurate records in CRM systems. Meet individual and team service quality, productivity, and customer satisfaction targets. Escalate complex customer issues to the appropriate team when required. Achieve quality, productivity, and customer satisfaction targets. Follow company policies, processes, and quality standards. Requirements: Whether you're an HSC graduate, pursuing your studies, or a fresh graduate, we'd love to hear from you. Excellent verbal communication and interpersonal skills. Strong customer handling and problem-solving abilities. Basic computer proficiency and familiarity with Microsoft Office. Ability to work in rotational shifts. Preferred Skills: Previous experience in a BPO, Call Center, or Customer Service environment. Experience handling inbound and outbound customer support. Familiarity with CRM or ticketing systems. Strong active listening, multitasking, and time management skills. Ability to remain calm and professional while handling customer concerns. Good command of both Bangla and English. Benefits: Fixed salary plus attractive incentives . Training and career development opportunities. Supportive team environment