Responsibilities * Communicate with patients, guardians, and clients via phone, WhatsApp, and other communication channels. * Maintain client relationships and handle inquiries, complaints, and follow-ups. * Manage patient/client information and updates through the CRM. * Coordinate treatment, visa, ticket, and other service-related activities with the support of senior executives. * Prepare and collect visa documents and coordinate with internal teams and vendors. * Assist clients when required at embassies/visa centers and airports. * Provide proper office and administrative support. * Coordinate with the CEO, internal teams, vendors, hospitals, and other relevant parties. * Maintain necessary reports and ensure excellent customer service. * Perform other duties assigned by management. Requirements * Honest, responsible, active, hardworking, and helpful. * Calm-minded and able to work under pressure. * Able to understand clients’ situations and provide appropriate support. * Strong communication and interpersonal skills. * Good organizational and coordination skills. * Willing to travel when required for client support. * Candidates with 1+ year of relevant experience will be given high priority. Employment Benefits * Salary: Negotiable * Office Time: 10:00 AM – 6:00 PM * Festival Bonus: 2 times yearly * Holidays: All applicable government holidays * Work Environment: Professional and friendly