Job Responsibilities: Respond to messages, SMS, and inquiries received through the company's Facebook page in a timely and professional manner. Provide accurate information to customers regarding the company's services, products, and other relevant details. Handle customer questions, requests, and basic complaints through online messaging platforms. Maintain polite, professional, and friendly communication with customers at all times. Monitor incoming messages regularly and ensure that customer inquiries are addressed promptly. Forward complex inquiries or complaints to the appropriate department or supervisor when necessary. Keep track of customer conversations and follow up on pending inquiries when required. Assist customers by providing relevant information and guidance according to company instructions. Maintain confidentiality when handling customer information and company communications. Assist with routine office activities and other administrative tasks assigned by the supervisor. Follow company guidelines and instructions to ensure the quality and accuracy of customer responses. Work collaboratively with team members to maintain smooth daily operations and customer satisfaction. Educational Qualification: Educational requirements are flexible. Interested candidates with basic reading, writing, and communication skills are encouraged to apply. Experience: Both experienced and fresh candidates are welcome. Previous work experience is not mandatory, as training and guidance can be provided to suitable candidates. Required Skills and Competencies: Basic computer and smartphone operating skills. Ability to communicate politely and professionally with customers. Basic typing skills in Bengali and English. Willingness to learn and follow instructions. Responsible, punctual, and attentive to detail. Ability to work independently and as part of a team. Salary: Negotiable. A competitive salary will be offered to suitable candidates based on their capabilities.