Key Responsibilities Lead and oversee the daily operations of all café and restaurant outlets. Develop and execute operational strategies to achieve sales, profitability, and business growth targets. Monitor KPIs, analyze business performance, and implement action plans to maximize revenue and operational efficiency. Recruit, coach, mentor, and develop outlet managers and operations teams. Ensure compliance with international brand standards, food safety regulations, hygiene protocols, and service excellence. Collaborate closely with Finance, Human Resources, Supply Chain, Marketing, and other support departments to ensure smooth business operations. Manage labor productivity, inventory control, cost optimization, and waste reduction initiatives. Conduct operational audits and implement continuous improvement programs. Support new outlet launches, expansion projects, and operational excellence initiatives. Foster a culture of accountability, teamwork, and customer satisfaction across all locations.