Job Responsibilities: • Oversee and manage the overall operations of multiple branches. • Monitor daily branch activities and ensure smooth operational performance. • Supervise Branch Managers and Shift In-Charges to maintain company standards. • Monitor staff performance, discipline, grooming, and operational compliance. • Ensure proper implementation of company policies, SOPs, and operational procedures. • Oversee inventory, stock movement, wastage, and resource utilization across branches. • Review sales, operational performance, and regular branch reports. • Identify operational issues and take necessary corrective actions. • Coordinate with Accounts/Finance regarding sales, expenses, and cash management. • Handle necessary official and administrative tasks. • Coordinate company events, meetings, and other official activities. • Communicate regularly with senior management regarding operational updates and issues. • Take initiatives to improve branch efficiency, service quality, and overall business performance. • Ensure effective coordination between branches, management, and support teams. Requirements: • Strong understanding of café/restaurant operations and multi-branch management. • Proven ability to supervise and coordinate multiple branch teams. • Strong knowledge of inventory, stock movement, and wastage control. • Ability to review sales and operational performance reports. • Strong leadership, communication, organizational, and problem-solving skills. • Ability to coordinate with Accounts/Finance and senior management. • Strong decision-making ability during operational challenges. • Ability to work under pressure and manage multiple responsibilities simultaneously.