Outlet Manager

Greet and assist patients with products/services, promptly resolving issues and addressing queries with positive experience by providing excellent service; Provide expert counselling to patients on medication usage, side effects, interactions, and contraindications; Analyze inventory trends like weekly, monthly, quarterly, yearly and implement effective strategies; Supervise ordering, liquidation, and resource optimization to prevent shortages and excess of stocks; Oversee receiving, stocking, and handling of merchandise, ensuring adherence to policies; Product availability depending on customer demand, shortlist registry book etc.; Regular Gap analysis through stock data checking, ROL checking, timely providing of PR and completion of GRN work within the day; Maintain a clean and presentable store, managing repairs, maintenance, and emergency responses; Guide and empower team to excel in delivering proper care and services to provide mentorship and coaching to foster individual and collective high performance, ensuring a culture of continuous development and inspiration; Address employee relations concerns, fostering positive relationships and maintaining morale; Supervise store finances, including register counts and safe deposits; Manage bookkeeping aspects such as ledgers, invoices, cash reports, and time records; Proactively reach out to the community to promote the pharmacy business, local area brand activation, participate in campaigns, corporate onboarding etc.; Enhance growth opportunities through community involvement and partnerships; Monitor Home Delivery (HD) service, stock transfer indenting to other store, HD refer to other store; Weekly/monthly sending bulk SMS from store number to valuable loyal customers.