Position: Air Ticketing & Visa Officer Job Responsibilities: - Handle air ticket reservation, issuance, re-issuance, cancellation, refund, and date change. - Provide clients with the best available fares, routes, schedules, baggage allowance, and fare conditions. - Respond to ticketing and visa inquiries through phone, WhatsApp, email, and office visits. - Prepare quotations and follow up with clients to convert inquiries into confirmed sales. - Handle visa consultation, document checking, application preparation, submission, tracking, and follow-up. - Clearly explain visa requirements, processing time, service charges, and conditions to clients. - Coordinate with airlines, GDS/suppliers, embassies, visa application centers, and service providers. - Maintain proper records of PNRs, tickets, payments, passports, visa applications, and client documents. - Provide professional pre-sales and after-sales customer service. - Follow up on pending bookings, quotations, visa applications, and client requirements. - Contribute to monthly sales targets, revenue generation, client acquisition, repeat business, and referrals. - Update CRM/customer database and submit daily, weekly, and monthly reports. - Maintain confidentiality and ensure safe handling of client passports and personal documents. - Stay updated on airline policies, fare rules, visa requirements, and travel industry updates. - Perform other relevant duties assigned by Management. Requirements: - Good knowledge of air ticketing and visa processing. - Must be able to convert inquiries into confirmed business. - Should take full ownership of clients from initial inquiry until successful service completion. - Strong communication skills in English and Bangla. - Good computer skills including MS Office, email, internet, and CRM/database management. - Must be responsible, smart, honest, patient, and professional. - Experience in travel agency, ticketing, r visa processing will be preferred.