Job Responsibilities: • Handle visa processing and documentation for different countries. • Check client documents and prepare visa applications according to embassy/visa center requirements. • Guide clients regarding visa requirements, documentation, application procedures, and timelines. • Track visa applications and provide updates to clients. • Handle international air ticket reservations, issuance, reissue, cancellation, and refunds. • Search and compare flight options, fares, routes, and schedules. • Prepare ticket quotations based on client requirements and budget. • Coordinate with airlines, GDS providers, consolidators, embassies, visa centers, and other relevant partners when required. • Handle visa and ticketing requirements. • Provide professional customer support through phone, WhatsApp, email, and other channels. • Coordinate with Sales and Operations teams for smooth client service. • Maintain accurate records of visa applications, ticket bookings, payments, cancellations, and follow-ups. • Stay updated with visa requirements, airline rules, fares, and ticketing procedures. Requirements: • Minimum 2+ years of professional experience in Visa Processing and Air Ticketing. • Practical experience in both Visa Processing and Air Ticketing is mandatory. • Experience in a travel agency, tour operator, DMC, or travel management company will be preferred. • Strong knowledge of international visa processing, documentation, and air ticketing. • Experience with Amadeus, Galileo, Sabre, or other GDS systems will be highly preferred. • Good knowledge of airline fares, booking classes, reissue, cancellation, and refund procedures. • Experience handling visa applications for multiple countries will be an advantage. • Good command of English is mandatory, both written and spoken. • Good command of Bengali; Hindi will be an additional advantage. • Strong communication, customer-handling, organizational, and problem-solving skills. • Proficiency in Microsoft Office, Goo