Career Opportunity at Smart Software Ltd. Position: Software Support Engineer Employment Type: Full-Time (Permanent) Location: Dhaka, Panthapath Vacancies: 5 Gender: Male & Female both are encouraged to apply Career Level: Entry Level Salary: Negotiable Educational Requirements: Diploma in Computer Bachelor’s / BSc in Computer Science & Engineering Bachelor’s in Computer Science Fresh graduates are encouraged to apply Additional Requirements: Strong written and verbal communication skills in English Basic understanding of software systems and IT concepts Analytical problem-solving skills with a customer-focused mindset Familiarity with helpdesk or ticketing systems (preferred) Ability to learn quickly and adapt in a dynamic work environment Key Responsibilities: Respond to customer inquiries via chat, email, and phone in a timely manner Identify, diagnose, and troubleshoot software-related issues Provide clear, step-by-step technical guidance to users Document issues and solutions for internal knowledge base Collaborate with the development team to resolve bugs and escalate complex cases Maintain high standards of customer service and client satisfaction Compensation & Benefits: T/A Mobile bill allowance Tour allowance Yearly salary review Fully subsidized lunch facilities Two festival bonuses Additional benefits as per company policy Application Procedure: Send your updated CV to: jobs@smartsoftware.com.bd Or Whatsapp your CV to : +880 1894-974043 Application Deadline: March 31, 2026