Key Responsibilities: • Customer Support: Provide professional assistance to customers through various communication channels. • Problem Solving: Identify customer needs and provide effective solutions with strong attention to detail. • Communication: Maintain clear and concise written and verbal correspondence. • Reporting: Utilize Microsoft Office Suite to maintain records and report on customer interactions. • Pressure Management: Remain calm and empathetic while handling complex customer queries or high-pressure situations. Qualifications & Requirements: • Educational Background: Must have completed Graduation. • Experience: Proven experience in customer service or a related professional field. • Communication Skills: High proficiency in both written and verbal communication. • Technical Skills: Proficiency in Microsoft Office Suite or similar administrative software. • Soft Skills: Strong problem-solving abilities, empathy, and a professional demeanor. Compensation & Benefits: • Salary: BDT 15,700/- • Work-Life Balance: 5-day work week with roster-based holidays. • Environment: Professional and supportive work culture. Application Process: Interested candidates are invited to submit their applications. Please ensure you mention your preferred location and the position title in the subject line of your email or message. Email: al-mamun@searchlitebd.com WhatsApp: 01340666666 Contact: 01340666666