Welcome and assist guests during check-in and check-out Ensure a high level of guest satisfaction throughout the stay Handle guest inquiries, requests, and complaints professionally Coordinate with housekeeping, reservations, and other departments Maintain accurate guest records and feedback reports Requirements: Diploma or Degree in Hospitality Management or related field Previous front office or guest service experience preferred Excellent communication and interpersonal skills Well-groomed, positive attitude, and customer-focused Ability to work in shifts